If any of your questions are not answered on this page, please email us for the answer. We are here to help!
*NOTE: During our busy season, and due to multiple customers ordering at the same time, we sometimes will run out of an item after you place it in your cart, but before you checkout. If this happens, we will contact you ASAP and suggest an alternative or offer you a full refund.
What are my shipping options?
For USA orders, we offer:
Fast UPS shipping (Ground, 3 day, 2 day, Overnight)
Economy USPS shipping (Priority)
For INTERNATIONAL orders, PLEASE CALL US AT 888-898-7191 if you have any questions. We offer:
Economy shipping through the Post Office (7-14 days)
Fast FEDEX shipping (2-4 days)
How much is shipping?
Shipping is available through UPS, FedEx and the US Post Office (USPS). Prices are as follows, however they may vary depending on size and shape of packages:
Domestic shipping (within the USA):
USPS (no tracking) Rates start at $3.95 depending on Weight
“First Class” (4-10 days) $3.95 +
UPS (tracking) Rates start at $8.95 depending on City/State
“Ground” (3-5 business days) $8.95 +
“3 Day Ground” (1-3 business days) Average Rates $19.95
“2 Day Air” (1-2 business days) Average Rates $45.95
“Next Day Air” (1 business day) Average Rates $64.95
“SATURDAY Delivery Next Day Air” (1 actual day) $99.95
*All shipping rates are subject to change depending on the weight and size of the items purchased, as well as the final destination.
*All orders are shipped at 10:00 a.m. on weekdays. Saturday and Sunday are NOT counted as business days. For example: If you order on Wednesday afternoon, with 2-day air, it will arrive Monday. This is because UPS will pick the package up on Thursday. They will count Friday as day #1, and Monday as day #2. If you need a faster delivery, please call us toll free at 888-898-7191 and speak to Amanda, our Warehouse Manager.
Shipping to CANADA:
Economy - USPS to Canada (7-15 business days, No tracking) $10.95 +
Fast - UPS to Canada (1-3 business days, has tracking) $19.95 +
International shipping (to anywhere WORLDWIDE):
Economy - USPS Worldwide (12-21 business days, No tracking) $15.95 +
Fast - FedEx Worldwide (3-5 business days) $74.95 +
How long does it take to ship my order after I place it?
Most orders are shipped the same day/or next business day. If a prop is a made-to-order prop, the category or product description page will tell you the necessary time period to custom-make the prop for you.
Do you offer a guarantee?
Yes. We offer a 30-day, Iron Clad, 100% Money Back, No Questions Asked Guarantee on nearly every item we sell. (See POLICY page for information regarding non-standard custom-made props and their return policy).
Do you have a warranty?
Yes. We have a 30-day warranty on all products (unless specifically noted in the item description), including fog machines! We are one of the only companies to offer warranties on fog machines.
We also sell additional 1-year and 2-year warranties on most items. Please call us within 30 days of receiving your item to purchase an additional warranty.
Will you help me if I can't figure out how to build something?
Of course! We love helping customers figure out how to build or modify their own Halloween props. Just email us and we will answer your questions as best we can. Or, if you need complicated help, you can hire one of our technicians to personally work with you for a fee (see here)
I'm confused about my DIY project - what fittings do I need?
You can either give it your best shot and place your order online - or contact us when placing your order for assistance. If you want to include an email message to us asking us to double check your fittings before shipping, we will be happy to do so.
Are your foggers really the best?
If you can find a fogger with as many watts, that puts out as much smoke, at a cheaper price, and with a warranty - call us and we will eat our shorts. But, until we hear otherwise, we are sticking with our story. Yes - ours are the best.
Why is your Webmaster 2000 better than the Webcaster Gun?
We get asked this quite often. Our Webmaster uses a rubber-cement-based liquid to make webs much faster. The Webmaster 2000 is cheaper to operate, and easier to clean up than the glue-stick style guns on the market (like the Webcaster). Their gun needs a large air compressor - ours does not need one at all. And if you have a cordless drill, ours doesn't need an extension cord either. Finally, ours is ready to make webs immediately, while theirs has a 10-minute warm up period.